Refund policy
1. Returns
Eligibility:
To be eligible for a return, the item must:
- Be in its original condition (unused, unworn, and with all tags attached).
- Be returned within [3] days of receipt.
Return Process:
To return an item, please follow these steps:
- Contact Us: Email us at Lustre.jewelsandco@gmail.com or call us at +66917154124 to request a return authorization. Please include your order number and reason for return.
- Prepare Your Package: Pack the item securely in its original packaging. Include a copy of your receipt or proof of purchase.
- Ship Your Return: Send the package to 458 Surawong Bangrak Sriphaya Bangkok Thailand 10500. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
2. Refunds
Processing Time:
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment within 15 days.
Partial Refunds:
Partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts.
Shipping Costs:
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Exchanges
Eligibility for Exchanges:
If you need to exchange an item for a different size or color, please contact us at [your email address] to discuss the exchange process. The item must be in its original condition, and you will be responsible for the return shipping cost.
4. Damaged or Incorrect Items
Report Issues:
If you receive a damaged or incorrect item, please contact us immediately at [your email address] with your order number and a description of the issue. We will work to resolve the problem and provide a replacement or refund as necessary.
5. Contact Us
For any questions or concerns about returns and refunds, please contact us at:
- Email: Lustre.jewelsandco@gmail.com
- Phone: +66917154124
- Mailing Address: 458 Surawong Bangrak Sriphaya Bangkok Thailand 10500.